igwennannaotu We're Hiring 📢 Job Title: Customer Service Representative Name of Organisation: Caih Group Location: Ajah, Lagos and environs (Nigeria) Minimum Qualifications: BSc/HND Job description: We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, resolving issues, and promoting our products and services. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues promptly and efficiently - Provide accurate information about products and services to customers - Process customer orders and requests - Identify and escalate complex customer issues to senior staff - Maintain accurate records of customer interactions - Collaborate with internal teams to resolve customer issues - Participate in ongoing training and development to improve customer service skills Requirements: - 2-4 years of customer service experience - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously - Strong problem-solving and analytical skills - Proficiency in CRM software and Microsoft Office Application closes: Wednesday 22nd January 2025 Send CV to: recruitment@caihgroup.com using the Job Title as the subject of the email.
